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FAQ

Frequently Asked Questions

  1. How long does it take to process my order?
  2. What is the best way to place an order?
  3. Can I change my order?
  4. How can I submit my engraving information?
  5. How much is engraving?
  6. What information should I include when I email my Engraving Information?
  7. What type of format should I use for my engraving?
  8. Can you engrave a foreign language as the engraving, like German characters?
  9. Can Crystal Awards carry my logo in color?
  10. What is your Return Policy?
  11. When will I receive my Email Confirmation?
  12. How do I track my order?

How long does it take to process my order?

We commit to reply your purchase order in one working day, We will ship our orders very quickly! Once we complete your order, your order will leave our warehouse within 24-48 hours or even sooner!

We offer RUSH shipping options if needed. RUSH order will be processed in 1st priority.

What is the best way to place an order?

We have several ways for you to place your order: Via Web or Email us at: order@exceltrophy.com.

When we received a purchase order, our sales manager will contact with you and then quote the best price and lead time to you, if you confirmed the order, we will send the proforma invoice to you, we accepts bank transfer, Paypal, West union and credit cards.

Can I change my order?

It depends on the status of the order, if your order is not in the process of engraving, you could change your order, if not, you couldn't change your order with free charge.

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How can I submit my engraving information?

The best and most accurate way to submit your engraving information would be by email to order@exceltrophy.com. Please type your purchase order # or send with your purchase order.

We do not accept hand-written engraving information and are not responsible for any errors.

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How much is engraving?

40 free characters, 0.25 USD per extra character.

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What information should I include when I email my Engraving Information?

Include your order # on the subject line of your email. Separate your Engraving by Item Number and make sure to specify male/female on each item. Stay within the allotted number of characters. Blank spaces count as a character but not charged.

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What type of format should I use for my engraving?

Suggested Format for Trophy or Plaques

Line 1 - Organization name or Team name

Line 2 - Winner name, Place or Division

Line 3 - Date or Season

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Can you engrave a foreign language as the engraving, like German characters?

Yes, we could process it as logo.

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Can Crystal Awards carry my logo in color?

Yes. But it will charge additional cost to you. Please inquiry to our sales manager.

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What is your Return Policy?

Due to engraving trophy and awards are customized products, our products are NON-REFUNDABLE.

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When will I receive my Email Confirmation?

Immediately after placing your order you will receive an "Purchase Order Confirmation" from our sales manager confirming that your order has been processed.

And then you will get an quotation letter with terms via email in one working day. Please review all the information stated for accuracy and contact our sales manager immediately with any questions.

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How do I track my order?

Once your order has been shipped, you will receive an email containing your tracking number and instructions with a link on how to track your order.

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Contact Us

Contact: Bill Ruan

Phone: +86-21-60509180

Tel: +86-21-60509180

Add: No. 2669, Xietu Road, Shanghai, 200030 PRC